It's about time I guess. Once you start to have that feeling, it'll never leave. Unappreciated is da word to describe how I have been feeling for the past few months. Ever since I hit 1 year in this company, I was hoping there might be a good change, at least a conversion from my current agency contract to a company contract or contract perm. It means so much to me, it means recognition from your firm and of cos most importantly, bonus. I see how easy some people get to convert to a perm even before their 1 year, that were the times where the department wasn't as strict as now. Now everytime I pop up the question, they tell me they freezed headcount.
I'm not a person with nice words. I know I don't know how to express myself. But it sucks that I'm popping the question for the third time and I am also trying to understand and put myself in your shoes to understand where you are coming from. Boss, I know this is not something within your control & ability and you are already trying your best to help me as much as you could. But enough is never enough. I am glad you know who are the ones working, but what's the point when I am drawing the same salary with someone who doesn't perform well. This doesn't do justice at all because I might be doing 2 times of his/her effort but I am drawing the same pay as him/her?
Third time. I am really exhausted. I used to feel happy going to work. I am already in my comfort zone for sure. Now every small thing at work irritates me. Backend doing the wrong shit & us answering to customers. We were your pioneer batch to start all your projects because you had more confidence in us. Or is it because we don't complain as much as other people about changes? Thinking back of all the changes that has been made even since I came in, from manual work to automated procedures. I am proud of what I have achieved, but am I getting the rightful credits?
When customers sent in a compliment, sometimes it gets brushed off. You guys will say that this is within our job scope & having a compliment & incentive meant to do something out of your job scope. So what is out of my job scope? Jumping into the river to help my customer get a sim card or to deliver a handset within 2 hours to my customer? I don't care about compliments & the money. I'd rather work hard and overtime to earn something tangible that I can assure myself. Compliments don't really mean a thing to me because I know exactly what I am doing & I am doing it good. Why do we have to "fight" for the incentive when a compliment clearly meant a compliment? How do you justify a compliment? A 600 words long essay?
A one paragraph compliment & a 600 words compliment can mean the same thing. Just whether the customers is more expressive with words. But does it matter? I feel sad that my superior has to fight for my incentive with that piece of compliment. Shouldn't they recognize it on their own because my customer looped all the big bosses? Must we really ask for every compliment? What's worse. Having someone who you thought is your colleague, saying that customer sent in compliment because of the new product & not because of my service. Is it wrong to feel hurt that someone said this to hurt you?
I like service line, no doubt. But compliments don't get directed to the right channel & complaints always get escalated at the every next moment.
I know no one's opinions gonna matter to me anyway. But I feel really really tired for being unappreciated. I nearly teared when I talked to my boss earlier. I nearly teared when my superior pat on my back after I came out of the room. I nearly teared when I think back of all the things that I have contributed in a way to the department.
Now reading the whole entry makes me teared.
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